No matter how hard you try, or how perfect your systems are, something is bound to go wrong at some point in time during your entrepreneurial journey. Let me give you a few examples of what has gone wrong for us…
- We have accidentally done something to make a customer mad
- We made a bad hire that turned out to be horrible for our business
- We have had weather so bad we can’t open because neither staff nor customers could get there
All of the above are things we have been through in the last few years and we have some advice on how to deal with a bad situation.
Don’t Ignore it.
That may sound ultra simple, but at times it can be the hardest thing in the world to do. None of us want to call that upset client. “Maybe if I just let it go she’ll go away. It sounds like we have already lost her as a client anyway…” you may think to yourself, but don’t let it go. The worst that happens when you deal with a bad situation is that it doesn’t immediately get any better. [click to continue…]
We love to learn new things. I think it is what has led us in the direction of being entrepreneurs. Learning new stuff can be fun and can get you started on great new projects. But it can also be very easy to get stuck in your day to day routine…doing things the same way over and over again, even if it isn’t the best way to get it done.
There are many articles published on software or website tools available to the entrepreneur (we actually have one of those coming soon!), but the idea of using the tools you already have-experiences you’ve have had or people you know-is incredibly powerful and will serve you well. [click to continue…]
Here we are, on January 1st of another year. Most of us are going to take some time today to review what we want to accomplish in the coming year. I hope you aren’t starting this process today. I hope you started 8 weeks ago so you can go into 2016 on a strong roll
However, I know that many of us haven’t gotten that done. I know that most of us have a long laundry list of stuff we haven’t done, both personally and professionally. I know this because I am one of those people, but I have found a way to change that.
The other day I was looking at my list of things I wanted to accomplish in 2014. It made me a bit sad because I didn’t get very many of them done. But when I compared it to my list for 2015 I was happier. I accomplished a lot more in 2015 and I want to share with you how I did it.
I have written out my goals for a while now. But for a long time I stopped there. I just wrote the big goal. The problem with that is that when we write down a big goal like “lose 30 pounds” or “get 600 members at our studio” there are a ton of steps that do into making something like that happen. The other problem is that time frame we typically give ourselves is too long. We use the whole year because we are focused on the calendar. [click to continue…]
There have recently been a lot of articles written about instilling “grit” in our kids to make them better learners. If it’s good for kids, then it’s good for us too! Grit is an important attribute for everyone, but especially for business owners and I think it is often over looked.
Before we go any further we need to define what grit is exactly…In the IMDB storyline of “True Grit” John Wayne’s character is someone who has “grit” and a reputation of getting things done. Sticking with something long term through the good times and the bad is what makes you gritty. Running the marathon of business ownership and not the 100 meter dash. The key here is the “long term” part. Fighting through one hard conversation with an employee isn’t grit, doing it every time it needs to be done is being gritty. [click to continue…]
The other day he had a meeting with one of them and I ask how it went and what he got from it, he said that the main point was “Focusing on something allows it to expand.” He followed that up with closing the door with someone that had ask him to start something new and realizing he needed to stay focused on current business tasks. I was quiet and he ask if everything was okay. In my mind I was thinking “Are
you f#$&*ing kidding me?” I wrote a blog on being mono manically focused earlier this year and know I repeated multiple times in conversation with him by just focusing on this specific task it made many of my decisions clear and directed me to accomplishing that goal. [click to continue…]
I went to a networking meeting a while back and learned about something called FaceBook custom audiences. It has taken a while to grow the list to a level that I could actually test it, but it has finally happened and now I have some stuff to share with you all about what I have learned.
I hear from people all the time that they are spending x amount of dollars a month on facebook ads and I always wonder if they are using the tools that make facebook ads so great. I want to help demystify the marketing world in this area so that you, as a small business owner, can feel comfortable doing this on your own. Or at least talking intelligently to the person you are going to pay to do it for you. Just spending money on facebook doesn’t make a lot of sense, spending it wisely is great and very fruitful (and not very time consuming) from our experience. [click to continue…]
I was having a conversation yesterday with one of my employees that we are always selling. We are selling when we are trying to get a date, we are selling when we are trying to get a job, we are always selling. But we don’t have to always be pitching. Sometimes we are communicating and educating and learning. There is a big difference between all of those…they are all part of the selling process, but not at all the same thing.
I got an email today from someone who had been introduced to me virtually by another member of the networking group I am a part of. The email basically just started right in with a sales pitch. Never asked me what I did or how they could help or what I needed help with. [click to continue…]